At Forest Villa Yamanakako, we recognize the importance of personally identifiable information (personal information) of our guests and will comply with relevant laws and regulations to handle personal information appropriately based on the following principles.

1. Definition of Personal Information "Personal information" refers to "personal information" as defined in the Personal Information Protection Act, and means information relating to a living individual that can identify a specific individual through names, dates of birth, addresses, telephone numbers, contact information, and other descriptions contained in the information, as well as data relating to appearance, fingerprints, voiceprints, and information that can identify a specific individual from the information alone, such as the insurer number on a health insurance card (personal identification information).

2. Purposes of collecting and using personal information The purposes for which this facility collects and uses personal information are as follows:

• Provision of accommodation, meals, and other services.

• For contacting you regarding your reservation, etc.

• To improve the quality of our hotel

• For the purpose of shipping products, providing related after-sales service, contacting you about lost items, and providing information about new products and services.

• as prescribed by law

3. Management and Protection of Personal Information

• Personal information will be managed in accordance with appropriate storage and usage procedures to prevent any leakage.

• Our hotel staff will be trained in the relevant manuals and managed to ensure they handle matters responsibly.

• We will enter into confidentiality agreements with partner companies to whom we outsource our work and take necessary security measures.

4. Provision of Personal Information to Third Parties Our facility will not provide your personal information to third parties except in the following cases:

• If a customer requests that we make reservations for other tourist facilities, etc.

• If you need to report to the travel agency you used

• In cases requiring urgent medical attention, such as sudden illness or injury, where obtaining the customer's consent is difficult:

• When outsourcing some of our hotel's operations to partner companies

• In the event of a request for provision based on laws and regulations

5. Correction and Deletion of Personal Information

• If a customer requests correction, addition, or deletion of their personal information, we will promptly conduct the necessary investigation and correct the information.

6. Contact Information For inquiries regarding our Privacy Policy, please contact us at the following address.
Forest Villa Yamanakako, 373-3 Yamanaka, Yamanakako-mura, Minamitsuru-gun, Yamanashi Prefecture 401-0501
TEL: 050-3504-9925

E-MAIL: admin@forestvilla-yamanakako.com

*The "Personal Information Protection Policy," "Handling of Personal Information," and "Inquiries Regarding Personal Information" may be revised as needed. Please be aware of this in advance.